Office Equipment Information :: APC hero was created following the acquisition of Hero Electronics in 2006. We provide expertise and design-in support for a number of niche components including wireless products, sensors, LED / lighting solutions, display driver products, crystals (including fast turn programming) and network connectivity on a chip. We understand the products that we promote and our customers value the technical support that we offer.

For 25 years this business has been based on providing excellent technical support combined with great customer service.

APC hero addresses the “design-in” market via technical product managers who are experts in their technologies. Our goal is to contribute to the total solution helping our customers achieve their time to market goals. We pride ourselves on our knowledge and experience within our specialist technologies.

Smart sensors have brought yesterdays ideas into today’s reality. In the home automation field there is huge potential for innovations based on intelligent sensor technology. But that is not all. Smart sensors can bring significant savings in large buildings such as hotels or department stores. Experts estimate that savings of up to 70% are possible through the installation of sensor technology in buildings. In the innovative field of intelligent sensor technology and wireless sensor networking Sharp has the expertise and experience to deliver smart solutions.
Offering the full range of Sharp Optoelectronics, including image sensors, Blue-Violet laser diodes with monitor PD, analog LED controller ICs, photocouplers, photointerrupters and infrared communications devices  to the UK is APC hero, one of the UK’s foremost independent distributors of specialist electronic components.

Factory Automation
Web-based remote maintenance systems enable plants to be run more efficiently. This increasing degree of automation is leading to quantum leaps in robotics, where all kinds of sensors are employed.

House Automation
The house automation sector is characterised by trends to a barrier-free environment, greater hygiene and increased convenience combined with intelligent networking technology. Sensors from Sharp are key components of equipment or appliances designed to meet those trends. Distance measuring sensors contribute to the increased convenience and more hygienic handling of touch-less control devices and help save energy in power up-on-demand and ventilation-on-demand applications.

Data Processing and Office Equipment
In relation to energy saving and user comfort, Sharp offers a wide range of sensors which automatically switch office equipment from an energy-saving mode into an operational mode as soon as the machine is approached by the user.

If you want to find more about Smart Sensors, Wide Angle, Product Managers and Office Equipment for online press releases.

APC hero offers a variety of Sharp sensors including; distance measuring sensors, wide angle measuring sensors and dust sensors,

Distance Measuring Sensors
•   Object detection
•   Approaching sensors to automatically power up equipment
•   Seat occupation sensing
•   Movement and intruder sensing
•   Sensor networks
•   Home automation and security
•   RoHS Compliant
•   Accuracy independent of different colour materials
•   Compact size
•   Measuring distance up to 550cm
•   Battery driven models available
•   Analogue voltage or 1 bit digital output for easy product design in
•   Wide operating temperature range -30 to +105deg C

Wide Angle Measuring Sensors
•   Movement control
•   Human body detection
•   Automated power on of equipment
•   Robotics
•   Energy saving
•   With or without pyroelectric sensor to detect human movement
•   Distance measuring range up to 300cm
•   Measuring angle 250
•   Wide operating temperature range -10 to +60deg C
•   Compact size 40x20x15mm
•   Pre-adjusted distance for easy product introduction and design in

Dust Sensors
•   On demand ventilation system
•   Dust particle measurement
•   Detection and differentation of dust or smoke
•   Compact size
•   Detection of sporadic smoke, house dust and toner particles
•   Capable of distinguishing between smoke and house dust
•   Detection sensitivity 0.5V(01mg/m2)
•   Peak hold or pulse output
•   Wide operating temperature range -10 to+60degC

For further information on Sharp sensors contact APC hero on +44 (0)1480 226600, email sales@apc-hero.co.uk or visit www.apc-hero.co.uk

Information Builders turned to the Service and Support Professional Association (SSPA) and Impact Learning Systems to design a learning program to achieve excellence in customer service. The SSPA supports the IT industry through certification standards, education, and business improvement solutions, while Impact is the exclusive provider of training for SSPA’s Support Staff Excellence program. As an industry leader in customer service training, Impact provides a comprehensive learning system to support training, call center coaching, and recognition goals essential to sustain results.

“Our member companies look to us for strategic tools to measurably improve their businesses” says Tom Rich, Senior Vice President of Member and Partner Programs at The SSPA. “The Customer Service Professional Certification program provides companies like Information Builders a significant advantage over their competitors.” Information Builders’ customers are not just satisfied with the service they received, they are enthusiastic!

• Align Information Builders’ customer service closer with the mission-critical needs of the customer
• Create a “trusted advisor” relationship with the customer
• Provide managers and supervisors with the coaching skills needed to support frontline representatives

• Customer satisfaction scores went from 90 percent to 96.7 percent
• Professionalism scores were 100 percent for three consecutive months post-training
• Technical proficiency scores rose to 98 percent
• Satisfaction with problem resolution time rose to 92 percent